CXChannel

A one-stop-shop for all your Contact Centre requirements without the need for third party software.

Inbound

The ideal tool for quickly building self-serving IVRs and Routing Scripts to guide customers to the most qualified agent.

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Outbound

Our Predictive dialler coupled with Answering Machine Detection boosts agents’ productivity while respecting regulations.

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Omnichannel

Let customers use their favourite means of communication whether by phone, SMS, Chat, Email, Facebook Messenger, Twitter, or WhatsApp.

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Analytics

Display real-time metrics on rich Dashboards and a have a multitude of pre-built historical reports delivered right to your inbox.

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Quality Management

100% of call recordings and transcripts with evaluation forms, as well as live monitoring of calls and agents’ screens for coaching.

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Powerful Enterprise Features

The CXChannel Contact Centre solution has all the features you need to run your operations smartly and efficiently.

Full Multi-Tenant

Host multiple clients in the same installation while insuring a strict separation between their data.

Coaching & Monitoring

Call recordings, transcripts, and live monitoring, combined to evaluation forms, offer the ideal tool for coaching and training new agents.

Flexible Integrations

A rich set of APIs opens for easy and powerful integrations with third-party software or inhouse development.

Real-time Queues Statistics

A rich set of APIs opens for easy and powerful integrations with third-party software or inhouse development.

ACD

A rich set of APIs opens for easy and powerful integrations with third-party software or inhouse development.

Click-to-Call

Place calls directly with a simple click from your favorite CRM, or web page, to an IVR, sales representative or support team.

Interactive Voice Response (IVR)

Easily create self-service IVRs by connecting boxes with access to TTS, Speech Recognition, Databases, and REST APIs.

100% Web-Based

All administrator and agent applications are available via a modern and appealing web-based interface.

Skill-based Routing for Inbound and Outbound

Connect customers to the agents that are the most qualified to provide the best customer experience.

Screen-Pop

Popup any CRM or custom web-based form in the agents’ application to display and capture customers information.

Support for Text-To-Speech

Integrations with Amazon and Google speech synthesis to quickly create audio file or play the text directly from IVRs.

Integration with a Diversity of Channels

Whether for calls, SMS or social channels, it is fast and easy to integrate with a new provider.

Get In Touch

Address

44 Railway place, WilliamStown victoria, 3016

phone

+61 130 004 4116

e-mail

[email protected] [email protected]